It's a great day at Business 411, this is _________. What can I get you information on?

CALL GOAL:

1. Live Transfer

2. Call Back Message

BUSINESS INFORMATION

Location: Fort Lauderdale, Florida

Main Number: 844-424-9411

Email: [email protected]

Service Areas: Worldwide

Main Services: Branding, Marketing, Education

Hours of Operation: EST

Monday - Friday: 9am - 5:30pm

Sat & Sun: Closed

Requesting to speak to someone > Live Transfer

Sure, please hold one moment let me see if they are available.

(Transfer call through Zoho Voice, speak to person first to make sure they are able to take the call)

If yes: Continue with transfer.

If no: Hello, ______ is not available at the moment. Can I take a message so that they may call you back?

LIVE TRANSFER DIRECTORY

Customer Service:

Oscar - 954-287-0688

Kelley - 239-350-4420

Arielle - 954-799-6252

Sales:

Vanessa - 954-866-7979

Diego - 954-466-2776

Sales Team Line - 954-287-0515

Departments:

Marketing Team Line (Dylan) - 954-287-2154

Website Team Line (Matt) 954-297-3257

Design Team Line (Daniel, Alfonso) - 954-287-1102

Asking A Question You Are Unsure About? > Schedule Call Back

Sure, we would be happy to help. May I just get some quick info from you this way I can have someone from our team give you a call back to answer your question.

(make sure you get their name, company name, reason for calling)

Interested in our product & services? > Hot transfer to sales team

Transfer to sales team.

Sales:

Vanessa - 954-866-7979

Diego - 954-466-2776

Sales Team Line - 954-287-0515

Question about current project? > Transfer to correct team member or schedule call back.

Sure, I'd be happy to check on that for you. What is the name of your company?

Thank you and what did you say the project you are calling about is?

Ok thank you for that information. Let me see if I can check with the team for you. Can you please hold just a moment?